Privacy Policy

1. Introduction

Nexfly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Address and location information
• Payment information (processed securely through our payment partners)
• Profile information and preferences
• Service history and booking details

2.2 Device and Usage Information

We automatically collect certain information about your device and how you use our Service:

• Device information (device type, operating system, unique device identifiers)
• IP address and location data
• App usage statistics and crash reports
• Cookies and similar tracking technologies

2.3 Service Provider Information

For service providers, we also collect:

• Professional credentials and certifications
• Background verification documents
• Service performance metrics and ratings
• Banking information for payments

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our Service
• Process bookings and payments
• Connect you with service providers
• Send notifications and updates
• Improve our Service and user experience
• Ensure safety and security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We share necessary information with service providers to facilitate service delivery, including:

• Contact information for coordination
• Service requirements and preferences
• Location information for service delivery

4.2 Third-Party Services

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Data analytics and insights
• Customer support services
• Background verification
• Cloud storage and hosting

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal process or government requests
• Protection of rights and safety
• Prevention of fraud or security threats

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability

7.2 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Updating your preferences in the app
• Contacting our support team

7.3 Location Services

You can control location permissions through your device settings. However, some features may not work without location access.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze app usage
• Improve performance
• Provide personalized content

You can control cookie settings through your browser or device settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify you within 72 hours of becoming aware
• Provide details about the breach and affected data
• Outline steps we're taking to address the issue
• Recommend actions you can take to protect yourself

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Updating the "Last Updated" date

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@nexfly.com
• Phone: +91 8262884397
• Address: [Your Company Address]
• Data Protection Officer: dpo@nexfly.com

15. Grievance Redressal

If you have any grievances regarding our privacy practices, you can:

• Contact our grievance officer at grievance@nexfly.com
• File a complaint with the relevant data protection authority
• Seek legal remedies as available under applicable law

16. Compliance with Laws

This Privacy Policy is designed to comply with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• General Data Protection Regulation (GDPR) where applicable
• Other applicable data protection laws

17. Consent

By using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us or deleting your account.

18. Severability

If any provision of this Privacy Policy is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Privacy Policy will otherwise remain in full force and effect.